Organizations are always looking for new ways to increase efficiency and productivity while cutting costs. One of the best ways to do this is by adopting robotic process automation (RPA). From the back-office to front-office operations of your company, key functions can be automated to reduce human error, free up resources, and boost profitability.
Front-office functions like customer service, PR, sales, and marketing and back-office functions like HR, IT, and accounting can all benefit from RPA. With the unparalleled speed and performance offered by RPA, it’s no wonder that more and more industries today are moving in favour of automation.
The Back Office — Set Up For Success
The back office is all about making sure your company functions seamlessly and efficiently by addressing errors and ensuring a smooth internal workflow. However, there are a lot of repetitive tasks employees deal with on a regular basis in several departments, such as your IT team. Not only does this put strain on your workers, it also increases the chance of human error. A single error can be the difference between an on-time delivery or several months of delay, which damages client relationships.
Luckily, RPA can easily solve these issues. By deploying software BOTs in your back-office processes, all these mundane, rule-based tasks become automated, which eliminates errors and is performed at a speed impossible for human workers to match. This not only takes pressure off your employees, it also frees them up for more high-level tasks that create value for your business.
Additionally, RPA streamlines the handling of employee data, revolutionizing human resources by taking over transaction-heavy processes. From creating a smoother onboarding experience for new hires to increasing employee engagement, process automation gets the job done right every time — all within predefined workflows that you configure.
You can easily access things like employment history and fully automate payroll by harnessing the capabilities of RPA. Automation also aids in the process of data migration from legacy systems in businesses that are upgrading.
The Front Office — Putting People First
Since front-office operations deal directly with customers, encompassing departments like sales and marketing, any opportunity to free up time and effort is vital. Much like back-office functions such as the IT help desk, the front office is full of repetitive and time-consuming tasks that decrease time spent on revenue-increasing activities. RPA can provide the same benefits for the front office by automating these tasks, freeing up your employees for what matters most — building relationships with clients while increasing awareness and demand for your products and services.
A great example is customer service, an area which your clients’ overall satisfaction with your business hinges on. Employing automated messaging guarantees reminders about follow ups and new contacts will reach people on time, along with distributing marketing information like new products and sales through emails and text messages. RPA provides the means for more frequent and efficient contact with customers, leading to a better understanding of them and how best to meet their needs.
You can also increase productivity through automation of tasks like sales order processing. RPA BOTs can handle verification of orders, billing, and more all in a matter of minutes — completely error-free. Your sales and marketing teams will be able to process data more quickly while delivering information to the correct parties all in real time.
No matter how skilled and experienced a worker is, humans are always prone to different kinds of distractions and minor errors, which can snowball quickly in areas like marketing and sales. Deploy RPA in your business and never have an invoice processing error again.
RPA — A Winning Strategy from Back Office to Front
Whether it’s for back-office processes or front-office relationships with your clients, robotic process automation brings benefits in many areas. Internally, departments like IT and HR can be streamlined to work better for both you and your employees. On the front end, customer service and marketing are just some of the areas that can be revitalized with a proper deployment of RPA.
Moving into the future as more industries scale their applications of process automation, RPA is something to look into for any business owner who wants to optimize success by saving money and time while boosting efficiency and profitability company wide.