Chatbots are playing an increasingly significant role in organizations across the globe. Chatbots were initially introduced to reduce the burden on Contact Centers. However they were mainly FAQ based and reactive. Chatbots were domain specific and available only via Rich Web Chat but as time progressed, Chatbots eventually became Virtual Agents and have gotten to the stage of being Virtual Assistants today. Chatbots are also being referred to as IDWs or Intelligent Digital Workers.
Conversational AI is all about providing an omni-channel experience which is not restricted by the number of domains, language,or integrations with third party applications such as HRMS, CRM, Finance & Accounting etc. These BOTS are pro-active in nature and are Data-Driven and are going way beyond Chatbots, IVRs and RPA. The journey towards Intelligent Digital Workers (IDWs) is guided by the key principles of democratization, co-creation, and sharing within enterprise ecosystems.
Using Conversational AI, you can BOTIFY your organization. You can leverage BOTS to optimize your workforce, focus your people on the most important tasks and let BOTS take care of the rest. Whether it is in Operations, Sales and Marketing, Services & Staffing, HR, Legal, Finance and Contact Center, your next hire should be an Intelligent Digital Worker.
At Valenta, our Conversational AI Designers work along side our Business Analysts to create unique Conversational Experiences for our clients using the following Communication Channels :
Valenta has Managing Partners located in all countries across Latin America. Our Managing Partners add a local presence that most outsourcing and staff augmentation providers do not offer. Valenta Managing Partners stay engaged with our clients and remain an ongoing resource and a key part of the account team for clients.
Valenta offers flexible month to month agreement to all customers in all countries across Latin America. We charge an onboard fee and then bill monthly with no lock in contracts. Our flexible plans allow our customers to ramp up fast and also scale down quickly as required. Simply stated, we take the hassle out of staff augmentation.
Unlike many outsourcing and staff augmentation service providers Valenta provides dedicated resources. Our clients work with a dedicated Valenta employee and not an anonymous team of workers. Valenta resources get to know our Latin American clients’ processes. They interact with our customers like any other virtual employee.
We bring a team to every staff augmentation engagement. In addition to local Managing Partners, every resource is managed by a Valenta Team Leader supervising several other team members in similar roles. Our Team Leaders report to Regional Services Heads who also manage recruitment. Bottom line: Valenta frees up our customers time and takes HR headaches away.
It is increasingly hard to find staff to fill roles in all countries across Latin America. Often, even if a role can be filled, it exceeds the budget for a given role. By leveraging Valenta staff augmentation our clients can tap into labor pools in countries across the world. These include Columbia, Trinidad, India, the Philippines, and Malaysia. Soon we also will add services in Eastern Europe and Northern Africa.
The Valenta Way is part of everything we do. We have tried and tested documented processes for delivering high-quality staff augmentation for customers in all countries across Latin America. Because we follow the same methods and process every time, all that we do is transparent and easily shared with clients.
Valenta can help clients with staff augmentation across the board. Every function of a business whether it is Accounting, Finance, IT, Operations, HR, Sales, Marketing or Support has roles that can potentially be outsourced. Valenta has staff to serve all these departments and business processes. We fill traditional roles and new information economy positions.
Valenta is ISO 27001 and ISO 9001 certified. We take compliance and security seriously. We operate service centers in the countries we operate in. Valenta has both physical and non-physical controls to ensure our company and client data is not compromised.
Our Conversational AI staffing services deliver value to our clients by the reducing cost of operations, helping them attain world-class cost structures, and implementing effective controls. We have standardized all processes with a high degree of automation.
We have a comprehensive and integrated Conversational AI service capabilities. We augment our capabilities by continuously investing in building Conversational AI expertise through:
Driving Conversational AI by leveraging best-in-class technology solutions:
And more …