Valenta was confronted with a distinct billing challenge within its operating framework, with specific reference to the billing arrangements for their client, a large group company. The client operates under a consolidated company name and includes various entities, necessitating a billing strategy that accommodates the diverse invoicing requirements under the consolidated company name for all entities involved. However, the assignment of each invoice to different billing contacts, depending on the specific service and entity, means that at the time of invoicing, the billing contact may vary, necessitating manual intervention in the payments and billing platform, Bill.com, to align the invoice with the appropriate billing contact. The limitations posed by Bill.com's which permits only a single billing contact per account made this process even more challenging. This not only increases the workload but also raises the potential for errors and inefficiencies as the business relationship expands.

To address this complex billing challenge, Valenta deployed ‘an in-house Robotic Process Automation (RPA) solution, demonstrating its expertise in utilizing technology to solve operational inefficiencies. This solution was aimed at automating the invoice distribution process to ensure that invoices were sent accurately to the various billing contacts across the client’s subsidiaries.

The BOT solution significantly improved the billing process by streamlining operations, reducing manual errors, and enhancing accuracy levels. This automation not only demonstrated Valenta's capability to address complex billing challenges but also showcased its proficiency in applying its services to resolve internal operational issues. This also showcased Valenta’s commitment to continuously improve its operations to increase customer satisfaction levels.

• 1. 100% Success Rate: Since its implementation, the bot has maintained a 100% success rate in accurately identifying and distributing invoices.
• 2. Efficiency and Time Savings: Currently, the bot automatically processes and issues the invoices each week to multiple billing contacts, eliminating the need for manual intervention and significantly speeding up the process. Lesser turnaround times and higher accuracy are some of the key metrics where the BOT has shown a significant improvement.
• 3. Scalability: Although currently limited to handling a few invoices per week and matching against 5-6 billing contact options from the database, the system is designed and set up for scale where it can handle larger volumes in lesser time . It has the potential to process very high volumes of transactions every day while cross-checking against the periodically updated database.

This effort emphasizes Valenta's innovative approach to addressing complex operational challenges through the application of RPA and AI automation and stands testimony to its unwavering commitment to provide a superior customer experience across all areas of customer interaction. By developing a custom BOT solution, Valenta has not only streamlined it’s processes but also bolstered its status as an emerging authority in utilizing technology for enhancing operational efficiency.